FAQs (Frequently Asked Questions)

This Section is for Frequently Asked Questions.

Note to our American Friends. As of August 30 2025, we are no longer shipping outside of Canada. The US government has upended shipping into your country and until they change the system to collect fees/tarrifs on your end,etc.. we will no longer be shipping to the USA. We are truly sorry.

Q1. Is my order guaranteed when I place it?

A1. While we strive to have everything shown in stock, it's possible from time to time that an item is not available at the time of ordering due to a timing issue. Labyrinth only charges your card once the item is pulled and ready to pack.

Q2. An item I am interested in shows as not in stock/SOLD OUT. Can I back order it?

A2. Send us an email or message us with your requested item. We will let you know if and when it's available.

Q3. What is Labyrinth's Return Policy

A3. All SHIPPED items are returnable within 14 days of receipt in original condition and packaging. If the return is due to a mistake on our part, you may return it for shop credit or a full refund including shipping and return shipping. If an item arrives damaged, we will either offer a refund or a replacement item. In the event of a replacement, the damaged item needs to be returned and shipping for returning will be paid by us.

If the return is simply because you changed your mind/don't need the item Labyrinth will refund the original price of the item only. In such cases customer covers all the shipping charges.

Q4. Are all items sold via Labyrinth Brand New Items?

A4. Unless otherwise noted, all items are brand new items/unused and in excellent condition. Note -when it comes to condition - we strive to give you the best copy we have on hand at the time of order. Small manufacturer defects or slight shelf ware is possible. If condition/perfection is a high priority for you -please reach out to us before ordering so we can help ensure your satisfaction.

Q5. Is local pick up available?

A5. Sorry, we are no longer able to offer pick up as the physical shop is closed.

Q6. How long will my order take to reach me?

A6. Labyrinth is located in the GTA. Depending on how far you are it may take just a few days or a few weeks. For regular orders we ship Chit Chats and Canada Post in Canada.

Q7. What currency are the prices of items on Labyrinth?

A7. All the prices shown on this website are in Canadian Funds. If you are in Canada, it's business as usual. If you are outside Canada, when you go to pay with credit card - you will be billed by us in Canadian funds. Your card will convert to your local currency which may well be a much lower numerical value. As the Canadian Dollar is weak compared to the US dollar, Euro or Pound - if you are in any of those places - consider it "like getting an automatic discount" when you shop with us. Again -this happens automatically by your credit card.

Q8. If I place an order, is the item guaranteed to be in stock?

A8. All orders are considered a purchase request and need to be verified manually. While we try and fill every order, some items may be sold out even when the website shows in stock because inventory is managed manually and items may have sold via other sites or in person and the website quantity may be in error. This is more typical of older listings. In these cases - we will REFUND IN FULL for any unavailable items. So you have nothing to lose by placing an order.

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